How to read music thumb drive

[Baldy839]

We have an ORP with the JBL system and I can't get but the first few artists or albums to come up when I try to do a search. Neither of the two dealerships I have talked with have a viable solution. The thumb drives are in the Fat32 format and one has been used in several different vehicles with no issues. Bummer not being able to bring up the artist or album I want.

 

[Baldy839]

After spending 40 minutes on the phone with Toyota and not getting the issue resolved, and no reply to my post, I guess no one else is having any of these issues. Jeep, Ram and Honda are all capable of reading the thumb drive and displaying all the artists and/or albums; why can't Toyota?